Shipping Policy

Shipping Policy

Order Processing

Once payment is confirmed, we will begin preparing your order as soon as possible. Processing time can range from 1 to 3 business days, unless otherwise indicated on the product page.

Delivery Times

Delivery times are estimated and may vary depending on the customer's location and the shipping carrier.

  • Domestic shipping: 2 to 7 business days.

  • International shipping (if available): 7 to 20 business days, depending on the destination country.

During special campaigns, promotions, or periods of high demand, delivery times may be longer than usual.

Shipping Costs

Shipping costs are calculated automatically during the checkout process and will be displayed before you finalize your order.

During certain promotions, the store may offer free shipping, which will be clearly indicated on the website.

Order Tracking

Once the order is shipped, the customer will receive an email with tracking information (if the shipping service allows it).

Delivery Address

It is the customer's responsibility to provide a correct and complete shipping address.

If an order cannot be delivered due to incorrect information provided by the customer, the costs associated with reshipment will be borne by the buyer.

Delivery Issues

If the package arrives damaged or shows signs of tampering, the customer must notify the carrier and contact our customer service within a maximum of 48 hours of receipt.

Delays

We are not responsible for delays caused by circumstances beyond our control, such as logistical incidents, weather conditions, strikes, customs, or force majeure events.

Undelivered Orders

If an order is returned to our facilities due to repeated absence of the recipient, rejection of the package, or an incorrect address, we will contact the customer to arrange a new shipment. Additional transportation costs may be charged to the customer.

Contact

If you have any questions about the status of your order or our shipping conditions, you can contact our customer service through the channels indicated on our website.